1. How do I make a purchase?
It couldn't be easier to make a purchase with Jam now. Browse the site via the labeled categories — Clothing, Bags, Shoes, Skincare, Food, and Grocery.
Click on your desired item, select the size, and click “Add to Bag.” Your chosen item will appear in your shopping bag at the top right of the page.
Continue shopping by clicking “Continue Shopping.” When you are ready to place your order, revisit your Shopping Bag and select “Proceed to Checkout.”
Follow the simple prompts to complete the checkout process.
For further help or technical issues, please contact our customer care team from 10 AM–10 PM on our UAE toll-free number +971 588 316 780, email support@okieglobal.com, or WhatsApp +971 586 616 977.
2. I have not received my order.
Please contact our customer care team from 10 AM–10 PM on our UAE toll-free number +971 588 316 780, email support@okieglobal.com, or WhatsApp +971 586 616 977.
All our orders are delivered either Same Day or Next Day, depending on the time of order, your delivery location, and the items you have selected.
Please see our Shipping Policy and Terms and Conditions for more information.
3. How can I track my order?
A tracking number will be provided by SMS.
You can use the tracking number to track your order by contacting the customer care team from 10 AM–10 PM on our UAE toll-free number +971 588 316 780, email support@okieglobal.com, or WhatsApp +971 586 616 977.
4. What is the return policy?
We offer a 30-day returns policy. Items must be unworn or unused and in a fully resalable condition, in their original packaging with tags still attached.
We do not currently offer exchanges; however, we do offer full refunds on eligible returns and credit to use on the site.
Certain items may not be returned — for example, personalized products, toiletries, or refurbished items.
You can read our full returns policy in our Shipping & Returns section.